Deployment Management Questions and Answers


Test Deployment Management | Mock Test

 

1
_______ is one of the Key business differentiator and performance indicator which measures whether the services provided are up to the customer expectation or not
a. Customer Satisfaction
b. Regional Review Meeting
c. Customer Satisfaction
d. Regional Review Meeting

Answer : Customer Satisfaction

2
_______ Survey: This survey is targeted at the customers who are typically the influencers and Decision Makers.
a. ACSAT
b. Perception Survey
c. ACSAT
d. Perception Survey

Answer : ACSAT

3
__________ Survey is conducted in a regular frequency either daily / weekly.
a. Pulse CSAT
b. ACSAT
c. Pulse CSAT
d. ACSAT

Answer : ACSAT

4
The BEST definition of an Incident is:
a. An unplanned disruption of service unless there is a backup to that service
b. An unplanned interruption or reduction in the quality of an IT Service
c. An unplanned disruption of service unless there is a backup to that service
d. An unplanned interruption or reduction in the quality of an IT Service

Answer : An unplanned interruption or reduction in the quality of an IT Service

5
The MAIN objective of Service Level Management is:
a. To carry out the Service Operations activities needed to support current IT services
b. To ensure that sufficient capacity is provided to deliver the agreed performance of services
c. To carry out the Service Operations activities needed to support current IT services
d. To ensure that sufficient capacity is provided to deliver the agreed performance of services

Answer : To ensure that sufficient capacity is provided to deliver the agreed performance of services

6
The positive effect that customers perceive a service can have on their business outcomes is referred to as what?
a. The utility of a service
b. The warranty of a service
c. The utility of a service
d. The warranty of a service

Answer : The utility of a service

7
This is a responsibility of ______ : Develop Risk Mitigation Plan
a. Client Engagement Manager
b. Quality Manager
c. Client Engagement Manager
d. Quality Manager

Answer : Client Engagement Manager

8
This is a responsibility of ______ : Ensure all people issues in program are addressed
a. Client Engagement Manager
b. Business Unit Head
c. Client Engagement Manager
d. Business Unit Head

Answer : Business Unit Head

9
This is a responsibility of ______ : Publish quality metrics report
a. Risk Officer
b. Quality Manager
c. Risk Officer
d. Quality Manager

Answer : Quality Manager

10
To Know the pulse of the customer is the objective of _________-
a. Money Satisfaction Mangement
b. Time Satisfaction
c. Money Satisfaction Mangement
d. Time Satisfaction

Answer : Money Satisfaction Mangement

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