Veloci-Q | Business Process | Six Sigma | Question and Answers

Veloci-Q | Business Process | Six Sigma Mock Test

In this Veloci-Q Six Sigma online test, we will cover these topics such as six sigma, what is six sigma, six sigma lean, lean six sigma, six sigma certification, six sigma certifications, six sigma green belt, lean six sigma certification, six sigma blackbelt and so on.

1
You are a Project Engineer who has just joined Wipro. You want to know all your responsibilities as defined by veloci-Q for your role. Where would you go?
a. Treasure House
b. Navigator
c. PDB
d. Guidelines

Answer : Navigator

2
Which phases of SDLC can be sources for errors?
a. RS, Design, CUT & IT
b. RS, Design, CUT, IT, ST & AT
c. RS, Design, CUT, IT & ST
d. RS, Design & CUT
Answer : RS, Design & CUT

3
The data and information of all previously executed projects are in the:
a. PIP DB
b. Navigator
c. Project data bank
d. Treasure house
Answer : Project data bank

4
As per veloci-Q, in a project following V process model – the activity to define acceptance Test Plan is recommended as part of
a. Project Planning phase
b. RS phase
c. Design Phase
d. Acceptance Testing Phase
Answer : RS phase

5
Which of the following is not a management review mechanism, where senior management reviews performance of projects/ organization with respect to Quality?
a. PMR
b. PIP board meeting
c. MRM
d. QIC
Answer : PIP board meeting

6
The philosophy of “say what you do, do what you say” belongs to
a. BS7799
b. The Project Manager
c. CMMI
d. ISO
Answer : ISO

7
Which of these are used to identify the Risks in the project?
a. Past project data
b. Risk Identification checklist
c. Stake holder inputs
d. All of the above
Answer : All of the above





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8
Effort Deviation means
a. PM’s effort allocated to the Team member
b. Projected effort and planned effort
c. Actually consumed effort only
d. Variation between planned effort and actual effort+effort to go

Answer : Variation between planned effort and actual effort+effort to go

9
What is the monthly mechanism to record and track metrics of the project?
a. Work Plans
b. PMR
c. PDMR
d. ASR
Answer : PDMR

10
ISO stands for
a. International Organization for Standardization
b. International Systems Organization
c. International Systems Orientation
d. International Systems for Organization
Answer : International Organization for Standardization

11
Process improvements can be suggested by anyone in Wipro
a. TRUE
b. FALSE
Answer : TRUE

12
Quality is defined as
a. Use of checklists and templates
b. Ability of the product to meet stated or implicit needs of customers
c. Set of process and procedures
d. All of the above
Answer : Ability of the product to meet stated or implicit needs of customers

13
An assessment consists of
a. Interview of customers
b. Questionnaire, Documents review and Interviews
c. Review of quality System
d. All of the above
Answer : Questionnaire, Documents review and Interviews

14
Triggers for root cause analysis are documented in
a. Quality Plan
b. Master list of documents
c. Project Dashboard
d. Project Plan
Answer : Project Plan





15
At organizational level, metrics are reviewed by management in
a. Quality Improvement Council
b. Management Review Meeting
c. Quality Review Meeting
d. All of the above
Answer : Management Review Meeting

16
Modification of the approved process to suit the requirements of a project are documented in
a. Veloci-Q
b. Project Plan
c. Master List of Process
d. None of the above
Answer : Project Plan

17
Planned and systematic activities performed to provide adequate confidence that an item/product conforms to requirements is
a. Regression Testing
b. Unit Testing
c. Quality Assurance
d. None of the above
Answer : Quality Assurance

18
Wipro’s quality policy is
a. Meet the needs and expectations of customers
b. Achieve customer satisfaction by providing defect free products and services on time.
c. Attain CMMi Level 5 compliance
d. None of the above
Answer : Achieve customer satisfaction by providing defect free products and services on time.

19
Group that focus on the tools used by projects and the impact of using tools is
a. SQA
b. SEPG
c. Tools group
d. All of the above
Answer : Tools group

20
Configuration audits are verification mechanisms used to ensure that deliverables are:
a. On schedule
b. Defect free
c. Consistent with requirements
d. None of the above
Answer : Consistent with requirements

21
Which of this is not the intended use of Metrics?
a. To take appropriate decisions based on measured values
b. To monitor individual performance
c. To monitor the project performance
d. To revise plans
Answer : To monitor individual performance





22
The effectiveness of the Quality Management System is continuously improved through
a. Quality group recruitments
b. Audit results, corrective and preventive actions, CSATs, Management Review
c. Sales reports, Balance sheets, Company audit reports
d. Individual Performance appraisals
Answer : Audit results, corrective and preventive actions, CSATs, Management Review

23
Quality Policy
a. Is prepared for the Mission Quality Group
b. Is used to rate the Mission Quality Group performance every year
c. Should not be shown to the customer as it is very confidential
d. States a clear commitment to quality and consistent with organization goals
Answer : States a clear commitment to quality and consistent with organization goals

24
Prototype helps in validating
a. Design
b. Technology
c. Requirements
d. Technical skills
Answer : Design

25
Organizational learning enters Veloci-Q through
a. Queries and PIP
b. Project Performance Analysis
c. Audit findings
d. All of the above
Answer : All of the above

26
______is an initiative that involves measuring and analyzing business processes.
a. Six Sigma
b. Root Cause Analysis
c. Pugh Matrix
d. None of the above
Answer : Six Sigma

27
In a six sigma project, the problem owner is
a. Black Belt
b. White Belt
c. DM
d. Green Belt
Answer : Green Belt

28
A list of project documents, quality records and customer supplied documents are recorded in
a. Master List of Documents
b. Project Folder
c. Document Bank
d. None of the above
Answer : Master List of Documents





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29
Schedule deviation, effort deviation, field error rate are some of the metrics captured for
a. Service projects
b. Development projects
c. Maintenance projects
d. All of the above

Answer : Development projects

30
Difference between actual end date and planned end date expressed as a % of planned duration is
a. Requirements volatility
b. Schedule volatility
c. Schedule deviation
d. None of the above
Answer : Schedule deviation

31
Ratio of product size to total project effort is
a. Effort Deviation
b. Overall Productivity
c. CUT productivity
d. None of the above
Answer : Overall Productivity

32
Acceptance criteria should be part of Requirement Specification (RS) document
a. FALSE
b. Can be part of RS if provided by customer
c. TRUE
d. None of the above
Answer : TRUE

33
__________are requests to make changes to baselined work products.
a. Requirements
b. Maintenance Request (MR)
c. Change Request (CR)
d. None of the above
Answer : Change Request (CR)

34
Wipro’s quality system is known as
a. K-net
b. WiqTree
c. Veloci-Q
d. Project Data Bank
Answer : Veloci-Q




35
__________are the industry standards and benchmarks for quality.
a. ChannelW
b. Quality Models
c. Six Sigma
d. Veloci-Q
Answer : Quality Models

36
In Veloci-Q, intentions and directions for quality initiative are documented in
a. Policies section
b. Procedure section
c. Guidelines section
d. All of the above
Answer : Policies section

37
Process artifacts that help to perform project activities in a standard manner are
a. Checklists and Templates
b. Policies
c. Procedures
d. All of the above
Answer : Checklists and Templates

38
The extent to which a specific process is defined, managed, measured and controlled within an organization is known as
a. Procedures Capacity
b. Software Process Maturity
c. Measurememt Maturity
d. All of the above
Answer : Software Process Maturity

39
The two representations in the CMMI Framework are:
a. Integrated and Continuous
b. Integrated and Staged
c. Staged and Continuous
d. None of the Above
Answer : Staged and Continuous

40
____________ documents all change requests to baselined items.
a. Change Register
b. Configuration Register
c. Change Control Register
d. Change Request Register
Answer : Change Control Register

41
_________is used to document the features/functionality to be tested, test strategy and testing methods to be used.
a. Test Form
b. Test Plan
c. Test development
d. Test Design
Answer : Test Plan

42
Project monitoring reviews are conducted to
a. Review project progress
b. Understand project requirements
c. Monitor requirements volatility
d. All of the above
Answer : Review project progress

43
A Process basically defines :
a. A new procedure to be implemented
b. Who is doing what when and how to reach a specific goal
c. A running Program
d. All of the above
Answer : Who is doing what when and how to reach a specific goal

44
The International Standard for Quality Assurance – ISO 9001 emphasizes on :
a. Critical Component quality
b. Product Quality
c. Both (a) and (b)
d. Process Quality
Answer : Process Quality

45
Which Lifecycle model emphasizes preparation of plans for validation during the early Life Cycle stages itself?
a. Rational Unified Process Model
b. Maintenance model
c. 2I Process Model
d. V-Process Model
Answer : V-Process Model

46
_______ is a monthly mechanism to track metric trends, exceptions of metrics and ensure Process Improvements in the Business Unit
a. QICs
b. PIP Board meetings
c. Quality meet
d. Look Ahead Meetings
Answer : QICs

47
Organisation’s Customer Focus should meet the needs and expectations of:
a. Suppliers and partners
b. The customers and end users
c. People in the Organisation
d. All of the above
Answer : All of the above





48
__________________ is a mechanism of maintaining the mapping between requirements and products resulting from the requirements.
a. Design document
b. Requirements Traceability
c. Test cases
d. Functional design
Answer : Requirements Traceability

49
Voice Of Customer (VOC) can be used to
a. Select requirements
b. Requirements traceability
c. Prioritize customer requirements
d. Analyze customer requirements
Answer : Analyze customer requirements


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50
The CMMI level 5 stage is termed as a :
a. Iterative stage
b. Repeatable stage
c. Optimizing stage
d. Defined stage

Answer : Optimizing stage

51
Project Performance Analysis (PPA) is an exercise which examines :
a. Lessons learnt and best practices
b. Conformance of requirements
c. Individual performance
d. Process Improvement Proposals
Answer : Lessons learnt and best practices

52
A NCR (Non Conformance Report) signifies :
a. Deviation from a stated process
b. Failure of ISO certification
c. Observation
d. Deviation of coding standard
Answer : Deviation from a stated process

53
The Assessment methodology defined by SEI for the CMMI model is
a. PVPD
b. CAQ
c. CBAIPI
d. SCAMPI
Answer : SCAMPI

54
How many Process Areas are there in CMMI:
a. 24
b. 28
c. 23
d. 18
Answer : 24

55
What is the 3rd level in CMMI called?
a. Optimized
b. Controlled
c. Managed
d. Defined
Answer : Defined

56
In the execution of maintenance projects each trigger from the customer is recorded in a:
a. Change Request
b. MR
c. PMR
d. Change control Register
Answer : MR

57
In CMMI the Level 2 stage is described as
a. Optimized
b. defined
c. Managed
d. Repeatable
Answer : Managed

58
Project monitoring reviews are conducted :
a. On a monthly basis
b. By the SQA Team periodically
c. Whenever we have a client release
d. In the external audit meeting
Answer : On a monthly basis

59
Which of these is not true regarding an Observation recorded during an audit
a. This is a suggestion for improvement
b. This is a deviation from the stated process
c. This does not need closure
d. It could be a potential for non-conformance in future
Answer : This is a deviation from the stated process

60
The different categories of Lifecycle models are
a. V-process model, 2i, RUP
b. iPAT, veloci-Q, Six Sigma
c. Development, maintenance, service, testing etc
d. All of the above
Answer : V-process model, 2i, RUP

61
In order to achieve customer satsifaction, the team should
a. Elicit parameters that are critical to quality from customers
b. Collect data and metrics
c. Track project performance
d. All of the above
Answer : All of the above

62
The mechanism for obtaining customer feedback at project closure as per veloci-Q is:
a. Call the customer and obtain feedback
b. Create a feedback form and send it
c. Use template in veloci-Q as a feedback form, tailor the feedback form by including project specific questions
d. An acceptance mail from the customer post project completion will suffice
Answer : Use template in veloci-Q as a feedback form, tailor the feedback form by including project specific questions

63
Customer Satisfaction survey is conducted to
a. Obtain feedback on delivery by Wipro
b. Obtain feedback on the engagement with Wipro
c. A and B
d. None of the above
Answer : A and B

64
ISO, CMM, Six Sigma are_______
a. Coding Standards
b. Quality models
c. Tools
d. Programming Languages
Answer : Quality models

65
The process followed in the software development project should be:
a. Processes as described in velociQ.
b. Client specified processes
c. Tailored ODC specific processes
d. All of the above
Answer : All of the above

66
Which of this is a planned mechanism for Defect Prevention?
a. Look Ahead Meetings
b. Customer feedback
c. PDMR and PMR reviews
d. All of the above
Answer : Look Ahead Meetings





67
Deviations from the stated processes that are identified during the audit are recorded as
a. Process Improvement Proposal
b. Creation of Work Plans
c. Non-Conformances
d. Process Improvement and Process Development
Answer : Non-Conformances

68
veloci-Q has a ____ -tier architecture
a. Multi-dimensional
b. 3
c. 2
d. 4
Answer : 3

69
A “Surveillance audit “is conducted by:
a. SQA and SEPG
b. Delivery Manager
c. Project Managers coordinated by SEPG
d. External certification agency
Answer : External certification agency

70
Wipro Technologies is assessed as a CMMI _____Organization
a. 4
b. 5
c. It is assessed at CMM only, but no level of CMMi
d. 3
Answer : 5

71
Release note is prepared :
a. To explain the project closure norms
b. Prior to the release , contains the list of software items
c. After the final test case is executed
d. On acceptance of the release
Answer : Prior to the release , contains the list of software items

72
A project can be initiated based on
a. DM’s preference to develop his favorite application
b. The contract signed by the customer
c. DM wanting his team to understand a technology
d. All of the above
Answer : The contract signed by the customer

73
Which of the following would help us in deriving the projects specific process from the organization’s standard process?
a. Process guidelines
b. Life Cycle models
c. Project Procedures
d. Tailoring Guidelines
Answer : Tailoring Guidelines

74
We take customer complaint seriously
a. TRUE
b. FALSE
Answer : TRUE

75
Corrective and Preventive Action Plan should be drawn for:
a. Customer feedback ratings
b. Customer complaints received
c. Actions from Customer Satisfaction surveys
d. All of the above
Answer : All of the above





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76
The Six Sigma technique/tool recommended for use of Risk Analysis is
a. FMEA
b. Pugh Matrix
c. Voice of Customer
d. RCA

Answer : FMEA

77
Which metric is used for tracking change in requirements?
a. Requirements Volatility
b. CRs Index
c. Requirements Change Index
d. None of the above
Answer : Requirements Volatility

78
Purpose of Project performance report is to
a. Compute average time it takes for screens to load
b. Restart the project again at a future date
c. Provide the project team appropriate reward
d. Record the learning’s from the project for future reference
Answer : Record the learning’s from the project for future reference

79
It is mandatory to take corrective and preventive actions for
a. Observations
b. Customer complaints
c. Non-conformances
d. Both (b) and (c )
Answer : Both (b) and (c )

80
____is a cluster of related practices that are performed collectively to achieve a set of objectives.
a. Channel W
b. Quality System
c. Process Area
d. None of the above
Answer : Process Area

81
In CMMi context ____is a collaborative effort to find strengths and improvement areas.
a. Appraisal
b. Audit
c. Assessment
d. Observation
Answer : Assessment

82
DPMO stands for_____
a. Defects per million opportunities
b. Derivations per million opportunities
c. Defects per million occasions
d. All of the above
Answer : Defects per million opportunities

83
DSSS, DMAIC and TQSS are six sigma methodologies used for
a. Defect Reduction
b. Reduction of cycle time
c. Cost calculations
d. None of the above
Answer : Defect Reduction

84
_____is a repository of data and learning from closed projects.
a. Six Sigma
b. Project Data Bank
c. Veloci-Q
d. None of the above
Answer : Project Data Bank

85
_____is used for tracking and monitoring risks.
a. Risk Management plan
b. Risk Identification checklist
c. Project plan
d. None of the above
Answer : Risk Management plan

86
The CMMi model was developed by
a. Motorola
b. Software Engineering Institute
c. Wipro
d. None of the above
Answer : Software Engineering Institute

87
Work items that would undergo changes during product life cycle are known as
a. Configuration Items
b. Change Items
c. Product Items
d. None of the above
Answer : Configuration Items

88
Practitioners working on projects can suggest process improvements through a
a. Process Improvement Proposal
b. Change Request
c. Email/Phone
d. All of the above
Answer : Process Improvement Proposal





89
Bureau of India Standards emphasizes on
a. Project Quality
b. Process Quality
c. Quality Models
d. Product Quality
Answer : Product Quality

90
In a project context, who needs to do what is documented in
a. Guidelines section
b. Policies section
c. Procedure section
d. All of the above
Answer : Procedure section

91
The philosophy of ISO is based on the key principles like:
a. Act upon the findings
b. Say what you do, do what you say
c. Record what you did and check the results
d. All of the above
Answer : All of the above

92
__________ matrix is an aid to trace requirements across different phases of development.
a. Change request
b. Requirements
c. Traceability
d. All of the above
Answer : Traceability

93
________ is defined as any adverse event that is likely to occur.
a. Disaster recovery
b. Change request
c. Risk
d. Maintenance request
Answer : Risk

94
The process model applicable to projects that involve development of new products or major enhancements to existing products is
a. Iterative process model
b. V-process model
c. Waterfall process model
d. None of the above.
Answer : Iterative process model

95
The role of a person who facilitates the six sigma team project to align with the methodology is:
a. Green Belt
b. Champion
c. Yellow Belt
d. Black Belt
Answer : Black Belt

96
______________ in the Configuration Management (CM) process represents the snapshot of a set of deliverables at a given point in time.
a. Configuration Audits
b. Baselines
c. Configuration Items
d. CCB
Answer : Baselines

97
In Wipro, a quality group is
a. Part of project team
b. Part of a vertical
c. Separate group headed by Chief Quality Officer
d. None of the above
Answer : Separate group headed by Chief Quality Officer





98
CMMi model outlines _____levels of maturity.
a. 3
b. 5
c. 6
d. 8
Answer : 5

99
Statistical term that describes the amount of variation in data
a. Standard Deviation
b. Six Sigma
c. Normal Distribution
d. Median
Answer : Standard Deviation

100
The quality group responsible for process definition, metrics analysis and quality assurance activities at vertical/group vertical level is
a. Tools Group
b. SQA
c. SEPG
d. None of the above
Answer : SQA


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101
Modification of the approved process to suit the requirements of a project is known as
a. Process Tailoring
b. Process Approval
c. Process Deviation
d. None of the above

Answer : Process Tailoring

102
_________ serves as an important verification activity to ensure the completeness of testing in order to ensure product quality.
a. Test Audit
b. Integration Testing
c. Unit Testing
d. System testing
Answer : Test Audit

103
Achieving the goal of Six Sigma means your product will be defect free to an extent of:
a. 13.5 defects per million opportunities
b. 4.3 defects per million opportunities
c. 3.4 defects per million opportunities
d. 4.4 defects per million opportunities
Answer : 3.4 defects per million opportunities

104
_______ is a process of examining whether the process conforms to the defined quality system:
a. Review
b. Audit
c. Assessment
d. Testing
Answer : Audit

105
Maintenance Process Model is best suited for
a. Minor functional enhancements or performance improvement of the existing software
b. Problem resolution on existing software products
c. Interface modification due to changes in hardware or software environment
d. All of the above
Answer : All of the above

106
You are a Project Engineer who has just joined Wipro. You want to know best practices from projects executed in Wipro. Where would you go?
a. Treasure House
b. Navigator
c. PDB
d. Guidelines
Answer : Treasure House





107
Which feature of velociQ helps in getting Activity Based views?
a. PIP DB
b. Navigator
c. Project data bank
d. Treasure house
Answer : Navigator

108
Which of the following is review mechanism, where senior management reviews performance of projects with respect to Quality?
a. PMR
b. MRM
c. QIC
d. All of the above
Answer : All of the above

109
Which of the following provides details on metrics performance for project :
a. Execution Process Plan
b. PDMR
c. Project Vision
d. Resource Plan
Answer : PDMR

110
_____is the monthly mechanism to record and track metrics of the projects
a. Work Plans
b. PMR
c. PDMR
d. ASR
Answer : PDMR

111
Process improvements cannot be suggested by anyone in Wipro
a. TRUE
b. FALSE
Answer : FALSE

112
At vertical level, metrics are reviewed by management in
a. Quality Improvement Council
b. Management Review Meeting
c. Quality Review Meeting
d. All of the above
Answer : Quality Improvement Council

113
Group that works on the definition of the procedures and guidelines used by projects is
a. SQA
b. SEPG
c. Tools group
d. All of the above
Answer : SEPG

114
Testing helps in validating__________
a. Design
b. Technology
c. Requirements
d. Technical skills
Answer : Requirements

115
New process enters velociQ through
a. Queries and PIP
b. Project Performance Analysis
c. Audit findings
d. All of the above
Answer : All of the above

116
In a six sigma project, the mentor / facilitator is a __________
a. Black Belt
b. White Belt
c. DM
d. Green Belt
Answer : Black Belt

117
Difference between actual effort and planned effort expressed as a % of planned effort is
a. Requirements volatility
b. Schedule volatility
c. Effort deviation
d. None of the above
Answer : Effort deviation

118
Ratio of product size to effort in coding and unit testing phase is
a. Effort Deviation
b. Overall Productivity
c. CUT productivity
d. None of the above
Answer : CUT productivity

119
Which model is not used for new product development?
a. V-Process model
b. Iterative Process model
c. Production Support process model
d. None of the above
Answer : Production Support process model

120
In Veloci-Q, three tier structures consist of which section?
a. Policies section
b. Procedure section
c. Guidelines section
d. All of the above
Answer : All of the above

121
Checklists & templates are process artifacts that help to perform project activities in a standard manner
a. TRUE
b. FALSE
c. Checklist & template are not mandatory
d. Checklist & template are not process artifacts
Answer : TRUE

122
Change Control Register documents all change requests to baselined items
a. TRUE
b. FALSE
Answer : TRUE





123
_________ is a technique used for capturing and analyzing customer requirements.
a. Quality Function Deployment (QFD)
b. Pugh matrix
c. Voice Of Customer (VOC)
d. None of the above
Answer : Voice Of Customer (VOC)

124
Which of the following can be used to validate customer requirements
a. LOC
b. Testing
c. Function points
d. Voice Of Customer (VOC)
Answer : Testing

125
What is the 5th level in CMMI called?
a. Optimized
b. Controlled
c. Managed
d. Defined
Answer : Optimized

126
In CMMI Level 4 stage is described as?
a. Optimized
b. Defined
c. Managed
d. Repeatable
Answer : Repeatable

127
The different categories of development Lifecycle models are
a. V-process model, 2i, RUP
b. iPAT, veloci-Q, Six Sigma
c. Development, maintenance, service, testing etc
d. None of the above
Answer : V-process model, 2i, RUP

128
Who is responsible for preparing the estimate?
a. Business Development Manager
b. Presales staff
c. Delivery Manager
d. Project Manager
Answer : Project Manager

129
Which of this is planned mechanism for progress reviews?
a. Look Ahead Meetings
b. Customer feedback
c. PDMR and PMR reviews
d. All of the above
Answer : PDMR and PMR reviews

130
Choose the right one: Process model suitable for development project.
a. Waterfall Development model
b. Iterative model
c. V-Process model
d. All of the above
Answer : All of the above





131
The set of actions to be taken when the probable risks occur ; are documented as a part of
a. Defect Prevention Report
b. Risk Tracker
c. Mitigation Plan
d. Contingency plan
Answer : Mitigation Plan

132
The Six Sigma technique/tool recommended for Analyzing Requirements is
a. FMEA
b. Pugh Matrix
c. Voice of Customer
d. RCA
Answer : Voice of Customer

133
DMAIC stands for
a. Do, Measure , Add, Improve, Control
b. Define, Measure , Add, Improve, Control
c. Define, Measure , Analyze, Improve, Control
d. Define, Measure , Add, Improve, Check
Answer : Define, Measure , Analyze, Improve, Control

134
In project context what is to be done how is documented in
a. Guidelines section
b. Policies section
c. Procedure section
d. All of the above
Answer : Guidelines section

135
__________ is a method to track changes in requirements across different phases of development.
a. Change request
b. Requirements
c. Traceability
d. All of the above
Answer : Change request

136
The managed services framework in Wipro Technologies is governed by __________ standard.
a. ISO 9001
b. ISO 14001
c. ISO 20000
d. None of the above
Answer : ISO 20000

137
Which of the following is not a valid phase of managed services life cycle in Wipro Technologies?
a. Design
b. Transition
c. Due Diligence
d. Reverse Transition
Answer : Design

138
OLA in Managed Services stands for
a. Operational Level Contract
b. Operational Level Agreement
c. opportunity Lost Analysis
d. None of the Above
Answer : Operational Level Agreement

139
Outcome based agreements typically include
a. SLA
b. OLA
c. UC
d. All of the Above
Answer : All of the Above

140
Managed Services engagements typically
a. Don’t need any governance
b. Are governed by a contract as desired by the customer
c. Are governed by outcome based agreement
d. None of the Above
Answer : Are governed by outcome based agreement




 

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